The comparable price must be on a website where it can be booked by the general public and which is not the websites www.pletzer-resorts.com or www.dashopfgarten.at . Furthermore, this price must have been found within 24 hours of booking your hotel room on www.pletzer-resorts.com or www.dashopfgarten.at and at least 48 hours before your arrival date before midnight according to the hotel's local time.
The comparable price must be valid for the same hotel, the same reservation data, the same room category (i.e., room size and amenities), the same number of guests, and the same currency as in the confirmation email from www.pletzer-resorts.com or www.dashopfgarten.at . Furthermore, it must have the same policies and restrictions for prepayment and refund.
The comparable price must still be available at the time the customer service reviews the complaint, whereby suitable documentation of the comparable offer at the time of booking, such as a screenshot, is sufficient.
Prices are compared as net prices without taxes, tips, or other fees related to the room price. If the price on www.pletzer-resorts.com or www.dashopfgarten.atincludes taxes, then we will check if the total cost of your comparable price is lower so that the price comparison corresponds to the correct ratio. Price differences arising solely from rounding, fluctuations, or different exchange rates are excluded from the best price guarantee. Claims will be rejected if the difference between the comparable price and the price on www.pletzer-resorts.com or www.dashopfgarten.at is less than 1 USD, 1 EUR or 1 GBP or the equivalent in the hotel's local currency.
If the claim covers several consecutive nights, prices will be checked based on the average price of the entire stay (the total number of consecutive nights of the same guest or guests in the same hotel, regardless of the number of check-ins and check-outs or separate reservations). Comparable prices that refer only to a part of the reservation are considered invalid.
If your reservation meets these criteria, please inform us using the appropriate claims form.
Customer service will verify whether the price meets all conditions of our best price guarantee and will contact you by email. Once it has been confirmed that your claim can be made, you will receive the lower price. For pre-paid bookings, the difference will be refunded by the hotel to the corresponding credit card. You may only submit one claim per stay.
If a new reservation confirmation number is provided for the new price, it must be presented at check-in at the hotel.
The best price guarantee is invalid where prohibited by law, in particular where granting it is not permitted to Pletzer Resorts for competition law reasons .
We reserve the right to modify or discontinue the best price guarantee at any time without prior notice. We reserve the sole right to determine whether any claim can be made or whether a price qualifies as a comparable price or a claim meets the conditions listed herein. All disputes arising from the best price guarantee will be handled individually and without class action and are subject to the terms of the website use agreement on www.pletzer-resorts.com or www.dashopfgarten.at. The terms of the best price guarantee are subject to the laws of the Republic of Austria and are to be interpreted accordingly. Should the comparable price have been reserved through a website other than www.pletzer-resorts.com or www.dashopfgarten.at , we are not responsible for fees or other costs that may arise due to the cancellation of this reservation.
