Reviews
Guest comments & -opinions
Page
of
5.0
/5
total
Unknown
,
25. May 2024
Location
Cleanliness
Service
Ambiance
Amenities
Reception
Room
Restaurant
Childcare
Fitness / Sport
Wellness / Spa
Review:
War alles top
War alles top
3.8
/5
total
B
,
13. May 2024
Location
Cleanliness
Service
Ambiance
Amenities
Reception
Room
Restaurant
Childcare
Fitness / Sport
Wellness / Spa
Review:
In der questionnaire fehlt die „NA“ answer.
In der questionnaire fehlt die „NA“ answer.
4.8
/5
total
Unknown
,
07. January 2024
Location
Cleanliness
Service
Ambiance
Amenities
Reception
Room
Restaurant
Childcare
Review:
Very good. We have beeen to a lot of kinderhotels. This is a bit different but we enjoyed it all the same (also because we samen a lot of improvements since we were there in 2022
Very good. We have beeen to a lot of kinderhotels. This is a bit different but we enjoyed it all the same (also because we samen a lot of improvements since we were there in 2022
5.0
/5
total
Olga Ivanova
,
27. March 2023
Location
Cleanliness
Service
Ambiance
Amenities
Reception
Room
Restaurant
Childcare
Fitness / Sport
Wellness / Spa
Review:
This was our third winter holiday and everything was excellent as usually with one exception: the magnetic keys didn't work properly and we had to change them several times per day (we lived in the far end of the hotel, so walking up and down all the time in the skiing clothes wasn't much fun :)) We hope you fix this problem for the next year!
Answer:
Dear Family, thank you very much for the response and 100% again. We will contact the company and have the door system checked until your next stay. Best regards,
This was our third winter holiday and everything was excellent as usually with one exception: the magnetic keys didn't work properly and we had to change them several times per day (we lived in the far end of the hotel, so walking up and down all the time in the skiing clothes wasn't much fun :)) We hope you fix this problem for the next year!
Answer:
Dear Family, thank you very much for the response and 100% again. We will contact the company and have the door system checked until your next stay. Best regards,
4.9
/5
total
Unknown
,
05. March 2023
Location
Cleanliness
Service
Ambiance
Amenities
Reception
Room
Restaurant
Wellness / Spa
Review:
Sehr gut! The food was outstanding! The staff was friendly and supporting! Only point to mention was the room keys that were not always working.
Answer:
Dear family, we are glad that you enjoyed your vacation. Our key cards are very sensitive when they come into contact with cell phones and then discharge. Also the door locks are a bit slow in reading this will be checked soon by a company. With kind regards from Hopfgarten Your "Das Hopfgarten Familotel Tirol" team.
Sehr gut! The food was outstanding! The staff was friendly and supporting! Only point to mention was the room keys that were not always working.
Answer:
Dear family, we are glad that you enjoyed your vacation. Our key cards are very sensitive when they come into contact with cell phones and then discharge. Also the door locks are a bit slow in reading this will be checked soon by a company. With kind regards from Hopfgarten Your "Das Hopfgarten Familotel Tirol" team.
