Reviews

Review:
Wonderful hotel right at the ski lift, very accessible by car or train, amazing staff, very homely and warm stay. Loved it, will come again!
Answer:
Dear Guest, thank you so much for your great review. We loved to have you here in our Das Hopfgarten Familotel Tirol. Hope to see you soon again. Your Host, Laura Oberaigner

Review:
We loved everything and left detailed feedback in writing at the reception. I can shortly repeat it here: 1) thanks to the Chef and his team: excellent food (but we were missing the spare ribs which you had two years ago!) 2) great team of Maria-Jenny-Martin-Alexandros, thanks to their friendliness and positive attitude Some points to help you become even better: 3) the floors in the dining area (near the reception and the bar) as well as in the kids toilet could have been cleaner. Every time kids dropped some details of the games and had to get it from under the corner sofas it was very very dusty there, definitely it wasnt the dirt from just one day. 4) the terrible smell of the sewage in the ski room. The smell was coming not from the stinky boots but from the whole in the floor and it wasnt sweat, it was sewage. The hotel didnt have this problem two years ago.
Answer:
Dear Guest, thank you so much for your feedback. We are very happy to hear that you had a great stay in our house. I thank you most for the warm and motivating words for my stuff. I am sorry that you would like to have found some areas a bit more cleaner. I already spoke to our housekeeping-manager that we of course give our best to have for our guests always a great standard. We hope to see you once again in the Das Hopfgarten Familotel Tirol. Your host, Laura Oberaigner

Review:
I am very satisfied with the staying in the hotel
Answer:
Dear Guest, wow - thank you so much for your great review. We are happy to hear, that you had such a great stay. Hope to see you soon again in our Das Hopfgarten Familotel Tirol. Your Host, Laura Oberaigner

Review:
Great hotel for children and parents!
Answer:
Dear guest, wow - thank you very much for your great feedback. We are very pleased that you enjoyed a perfect stay with us and were completely satisfied with all services. See you again soon at Das Hopfgarten Familotel Tirol. Your host Laura Oberaigner

Review:
Overall experience was good only the fact that it it was advertised as "all inclusive alcohol free" we stil had to pay for our softdrinks and coffee or tea at dinner. So your idea of all inclusive and ours differ.
Answer:
Dear Guest, Thank you very much for your review. We are very pleased that you enjoyed your stay with us. Of course, all our guests receive the services as advertised. We are very sorry that you would have liked to have coffee and tea from our buffet in the evening as an included service. As advertised, coffee and tea is included daily until 17:00. If you would like to have coffee or tea after 17:00, you are welcome to order it from our service team at any time and the cost will be charged to your room bill. For non-alcoholic drinks, you have 24-hour access to the non-alcoholic drinks from the drinks fountain, which offers a wide variety of drinks including apple juice, orange juice, redcurrant juice, orange lemonade, sparkling water, non sparkling water and much more. All other non-alcoholic drinks which are not from our drink-fountain are not inclusive. Like this it is also advertised. We hope to welcome and spoil you again and wish you all the best until then. Your host Laura Oberaigner and the entire Das Hopfgarten team