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Reviews

Guest comments & -opinions

Page of
4.3 /5 total
, 08. January 2022
Location
Cleanliness
Service
Ambiance
Amenities
Reception
Room
Restaurant
Childcare
Fitness / Sport
Wellness / Spa
Review:
Good but we noticed some quality changes compared to our previous 8 years of stay; therefore our overall experience used to be excellent and js now average to good
Answer:
Dear Guest, thank you very much for your review. We are pleased that you enjoyed another wonderful stay with us. Our entire team is constantly trying to improve the quality from year to year and to completely inspire all our guests. We are very sorry if you felt that the quality of our food was not as good as in previous years. I would be very pleased if you could contact me again personally at laura.oberaigner@pletzer-resorts.com and tell me about your experience so that we can find out exactly what you missed or did not like so much. Only in this way is it possible for us to continuously improve and to be able to completely inspire you with us again during your next stay. Your Resident Manager Laura Oberaigner
4.4 /5 total
, 18. August 2021
Location
Cleanliness
Service
Ambiance
Amenities
Reception
Room
Restaurant
Childcare
Wellness / Spa
Review:
The perfect hotel for a family vacation. Good service. Our Daughter has a gluten allergie but at the restaurant they made everton Day a nice menu for her. She enjoyed it very much.
Answer:
Dear Guest, thank you very much for your positive review. We are happy that you had a great stay in our Hotel. Hope to see you again soon and wish you until than all the Best. Your Das Hopfgarten Team
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