Reviews

Review:
Great hotel for children and parents!
Answer:
Dear guest, wow - thank you very much for your great feedback. We are very pleased that you enjoyed a perfect stay with us and were completely satisfied with all services. See you again soon at Das Hopfgarten Familotel Tirol. Your host Laura Oberaigner

Review:
Overall experience was good only the fact that it it was advertised as "all inclusive alcohol free" we stil had to pay for our softdrinks and coffee or tea at dinner. So your idea of all inclusive and ours differ.
Answer:
Dear Guest, Thank you very much for your review. We are very pleased that you enjoyed your stay with us. Of course, all our guests receive the services as advertised. We are very sorry that you would have liked to have coffee and tea from our buffet in the evening as an included service. As advertised, coffee and tea is included daily until 17:00. If you would like to have coffee or tea after 17:00, you are welcome to order it from our service team at any time and the cost will be charged to your room bill. For non-alcoholic drinks, you have 24-hour access to the non-alcoholic drinks from the drinks fountain, which offers a wide variety of drinks including apple juice, orange juice, redcurrant juice, orange lemonade, sparkling water, non sparkling water and much more. All other non-alcoholic drinks which are not from our drink-fountain are not inclusive. Like this it is also advertised. We hope to welcome and spoil you again and wish you all the best until then. Your host Laura Oberaigner and the entire Das Hopfgarten team

Review:
Good but we noticed some quality changes compared to our previous 8 years of stay; therefore our overall experience used to be excellent and js now average to good
Answer:
Dear Guest, thank you very much for your review. We are pleased that you enjoyed another wonderful stay with us. Our entire team is constantly trying to improve the quality from year to year and to completely inspire all our guests. We are very sorry if you felt that the quality of our food was not as good as in previous years. I would be very pleased if you could contact me again personally at laura.oberaigner@pletzer-resorts.com and tell me about your experience so that we can find out exactly what you missed or did not like so much. Only in this way is it possible for us to continuously improve and to be able to completely inspire you with us again during your next stay. Your Resident Manager Laura Oberaigner

Review:
The perfect hotel for a family vacation. Good service. Our Daughter has a gluten allergie but at the restaurant they made everton Day a nice menu for her. She enjoyed it very much.
Answer:
Dear Guest, thank you very much for your positive review. We are happy that you had a great stay in our Hotel. Hope to see you again soon and wish you until than all the Best. Your Das Hopfgarten Team